E-mail Success

In this half-day seminar, the focus is not just e-mail etiquette. Participants learn how to write e-mails that people want to read. They spend 50% of the time working with each other in small groups and partner activities. To tailor our comments to fit your group, we review 25 of your e-mails before the seminar.

Licensing is available.

Seminar Highlights

Respect Your Reader’s Time

• Stress what’s most important up front.
• Avoid roundabout storytelling.
• Anticipate questions.

Value the Visual

• Remember: First impressions last.
• Break up long blocks of print.
• Make your message “skimmable.”

 Keep it Simple

• Write easy-to-follow directions.
• Create messages that can’t be misunderstood.
• Cut unnecessary words.

 Enhance Your Image

• Be direct without offending anyone.
• Cushion bad news.
• Proofread without taking a lot of time.

 Take-home Materials

Each participant receives:

• an E-mail Success workbook with examples and exercises
• The E-mail Companion™
• Beyond Word(s)—What Your Grammar Checker Doesn’t Tell You

Personal Feedback (Optional)
Each attendee receives a personal “prescription” based on our review of his or her own writing. Everyone sends us five sample e-mails before the seminar, and we prepare a Personal Action Plan offering specific suggestions.

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