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Simple Steps to E-mail Success
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This book offers practical advice for business professionals. Five short chapters explain how to:
- Create messages people want to read.
- Manage your mail.
- Decide if e-mail is appropriate.
- Use attachments effectively.
- Format lengthy messages.
- Enhance your e-mail image.
- Control e-mail overload.
Sample e-mails illustrate the advice that’s offered.
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Here’s an excerpt from the chapter on Business Judgment:
Response Time
The instant nature of e-mail creates the illusion that as soon as you send a message the receiver reads it. Your expectations for a quick response may be especially high when you tag your message as urgent.
What is considered a reasonable time in your company’s culture? A good rule of thumb is to post at least some response, if not a complete one, within one business day.
When you know someone is expecting a reply but you must delay, you can use a short “what’s happening” message ....
ISBN 0-9643824-2-3, 62 pages, softcover, $14.95
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Volume Discounts
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11–84 copies
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$12.50
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101–857
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$10.50
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1001 +
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$9.00
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